In 2009, the Group’s senior executives made several market research tours in order to overcome the negative impact of global financial crisis. Meanwhile, its chemical sales subsidiaries carried out the “Year of Service” campaign to improve their services; accelerated their IT application level; pushed forward their network pattern adjustment; intensified their internal management and managed to complete all objectives concerning operation, reform and developments. The total sales of the year reached 29.87 million tons, up 41% year on year.

The Group’s senior executives visited 16 provinces or municipalities and made communications with about 100 customers, through which strategic cooperative relations were established with part of the visited customers.

Striving to improve the service. In 2009, chemical sales subsidiaries launched technical exchanges with and trainings for their customers and upgraded their customer relation management system, so as to optimize and integrate the customer services resources of all the regional branches. The total sales of chemical products of the year were up by 41% year on year.

Massively increasing the IT application in its logistic system. The Group’s chemical sales subsidiaries have set up a comprehensive logistic information management platform with logistic information system as its basis, railway transportation management information system and GPS as its supplement and mobile commerce technology as its interactive channel, which is able to conduct dynamic supervision and systematic optimization. Distribution rate of the year increased by 3.5 percentage points and railway transportation volume was up 142% year on year.

Sales branches were distributed in a more optimized way. The names of Beijing, Shanghai, Guangzhou and Wuhan branches were changed into North China, East China, South China and Central China branches respectively, and the number of distribution centers reached 24; storage resources optimization started in a compressive way.

Comprehensively integrating the foreign trade business of chemical products. In 2009, Sinopec Chemical Products Sales Company was registered which integrates both domestic trade and foreign trade. The foreign trade volume experienced rapid growth with import up by 65% and export up by 9.5 % for the year.