Customer Service

      Phone: 95105888*7 or 95105988*7

      Website: http://www.saclub.com.cn

 

As an integrated energy and chemical company with the largest revenues in China, Sinopec manages to improve its service quality through IT technology and scores new progress in providing high quality services for the customers. The Company is the trendsetter in fuels consumption by using fuel cards.

Trendsetting with Four Special Features

The fuel cards featuring "filling ease, rewarding programs, wide acceptance, purchase control" have become an attractive new consumption mode for customers.

Filling ease: Once the card is inserted, the user's name and account balance will be displayed. Filling is managed by the computer and automatically charged, saving cash transaction trouble and shortening time at the pump. In addition, the card is small, easy to carry and could be cancelled when lost.

Rewarding programs: The Company has developed various programs to reward its fuel card users. Through the rewarding programs, users could exchange their points accumulated in filling for gifts and lucky draw prizes, and are entitled to many more value-added services.

Wide acceptance: Sinopec has well-established networks of card-using service stations in cities and along the highways across mainland China, where card users can enjoy easy filling experiences at any of these stations.

Purchase control: Sinopec could also help its business clients precisely manage fuels consumption by their fleet. For instance, a client with more than two vehicles could apply for one master card and several affiliated cards. The master card oversees the affiliate cards, limiting filling volume, enquiring detailed transaction information of each affiliate card and obtaining monthly account bills. The use of fuel cards could also be constrained to specific vehicle plate numbers, fuel types, filling stations and regions, number of daily transactions, etc, enabling the clients to manage the card use by their fleet.

Carefully designed network and total service

The fuel card system is Sinopec's endeavor to enhance marketing, services and competitiveness with the aid of new and advanced technologies. Card users can reach local service centers by dialing 9510 5888 or 9510 5988 for inquiries and service.

Rewarding in Fuel
On 8th July 2005, Sinopec launched the “Rewarding in Fuel” campaign to reward card users. A new “Rewarding in Fuel” program was launched… in which card users could get gifts with less points accumulated.For more updated information, please visit our website: http://www.saclub.com.cn/ or dial 95105888/95105988 and press 7 for inquiry.

Local Rescue Service
Sinopec has been providing local rescue service for card users since August 2008. All those registered with this service are eligible to acquire rescue services when encountering non-accident emergencies like lack of water, electricity and gasoline, flat tyres by dialing the 24-hour rescue hotline. Sinopec’s rescue team will be at your service as soon as possible and carry out rescue efforts free of charge.